Head of Operations (Volunteer)

About Us

Svitlo is a US-based non-profit bringing information transparency and resource coordination to the Ukrainian refugee resettlement effort across a complex landscape of government and nonprofit organizations.

Svitlo occupies a unique and vital niche in identifying, researching, and centralizing important information about benefits, housing, job search, and other services Ukrainians need to make a new life in the US. Because the US government operates in a decentralized way, each state has its own set of rules, processes, and relief organizations. Our goal is to provide Ukrainians with accurate, relevant, and timely information they can use to access the services available to them. 

About the Role

Svitlo is looking for an outstanding head of operations to help take our young nonprofit to the next level. You will be a founding member of the operations team laying the groundwork for processes and ensuring alignment and smooth execution across all the departments. Responsibilities of a head of operations include setting up goals, formulating strategies, creating processes, and making sure Svitlo’s fully-remote team is on the same page in terms of expectations and timelines.

To be successful as a head of operations, you should demonstrate strong leadership and analytical skills, experience in identifying operational gaps, and a track record of getting things done. Ultimately, our success in achieving our mission depends on your ability to motivate and organize the Svitlo team.

Qualities of the Ideal Candidate

• Proactive self-starter
  The ideal candidate should be proactive and driven, taking the initiative to identify opportunities and drive the product forward.

• Strong organizational skills
  Ability to manage multiple priorities and deadlines while ensuring attention to detail and high-quality deliverables.

• Deliver results
  Focus on key inputs and deliver agreed-upon results with the right quality and in a timely manner.

• Leadership

  Ability to earn the trust of the team through respectful and honest communication. Inspire the team to action.

• Excellent communication
  Effective verbal and written communication skills, with the ability to articulate complex ideas and influence stakeholders.

• Passionate about social impact
  A genuine passion for Svitlo's mission and a commitment to making a positive impact on the lives of Ukrainian refugees.

Time Commitment

• This is a volunteer opportunity that would require 10-15 hours per week.

Responsibilities

• Work with the heads of Marketing, Content, and Technology departments on goal setting, ensuring alignment.

• Work with department heads on setting and implementing operating processes (internal and external).

• Working with department heads on setting up accountability processes and making sure that teams deliver on agreed timelines (company roadmap, team meetings schedule, task coordination, reporting, etc.) across multiple teams.

• Figure out the optimal cadence of department-specific and organization-wide meetings.

• Overseeing compliance with regulations.

• Reporting on operational progress.

Required Qualifications

• 5-10 years of professional experience.

• Experience in operations, management consulting, and chief of staff roles as long as you have demonstrated a track record of the above responsibilities.

Preferred Qualifications

• Fluent in Ukrainian or/and Russian language.

• Experience in nonprofit, social enterprise industries.

If interested please send your resume and writing sample to svitlousreply@gmail.com